At KLN Healthcare, we strive to provide our customers with the best possible experience when renting hospital machines. We understand that circumstances may change, and you may need to return or exchange the rented equipment. To ensure transparency and clarity, we have developed a comprehensive return policy that outlines the terms and conditions for returns, exchanges, and refunds. Please take a moment to review our unique return policy below.
- Rental Returns and Exchanges:
- Our return policy covers all hospital machines rented from KLN Healthcare.
- To be eligible for a return or exchange, the machine must be in its original condition and packaging.
- The rental period must not have exceeded the agreed-upon rental duration.
- Prior to returning the machine, customers must contact our customer support team to initiate the return or exchange process.
- Our team will provide detailed instructions on how to safely package and return the machine.
- Customers may initiate a return or exchange within 48 hours of receiving the machine.
- The return or exchange must be completed within seven days of the rental start date.
- Customers are responsible for the cost of return shipping, unless otherwise specified by KLN Healthcare.
- We recommend using a reputable shipping service that provides tracking and insurance for the returned machine.
- Upon receiving the returned machine, our team will inspect it for any damages or missing components.
- If the machine is in its original condition, a restocking fee of [insert restocking fee percentage] will be deducted from the refund amount or charged for exchanges.
- Refunds will be issued to the original payment method within [insert timeframe] upon successful inspection of the returned machine.
- Exchanges for a different hospital machine of equal or lesser value are subject to availability.
- If the desired machine is of higher value, the customer will be responsible for paying the price difference.
- Damaged or Faulty Equipment:
- If the rented machine arrives damaged or malfunctioning, customers must notify our customer support team within 24 hours of receipt.
- Our team will provide guidance on troubleshooting or arrange for a replacement, depending on the situation.
- In cases where the machine is confirmed to be damaged or faulty, KLN Healthcare will cover the cost of return shipping and provide a replacement machine.
- If a replacement is not available, a full refund, including shipping costs, will be issued.
- Cancellation and Reservation Changes:
- Customers may cancel their reservation at any time before the rental start date.
- A cancellation fee of [insert cancellation fee percentage] will be deducted from the refund amount.
- Customers may request changes to their reservation, such as rental duration extensions or equipment upgrades.
- Changes are subject to availability, and any price differences will be communicated to the customer.
- Customer Responsibilities:
- Customers are responsible for using the rented machine in accordance with the provided instructions and guidelines.
- Any damages resulting from improper use, negligence, or unauthorized repairs may result in additional charges.
- Customers must return the rented machine in a clean and sanitized condition.
- Failure to do so may result in a cleaning fee being deducted from the refund or charged separately.
- Limitations and Disclaimers:
- KLN Healthcare shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the rented equipment.
- We are not responsible for any loss or damages incurred during the shipping process.
- KLN Healthcare provides a warranty on the functionality and performance of the rented machines for the duration of the rental period.
- This warranty does not cover damages resulting from customer misuse or negligence.
- KLN Healthcare reserves the right to modify or update the return policy at any time.
- Customers will be notified of any changes via email or our website.
